Support

Questions, problems or ideas? Email support@geklearning.com. We usually answer within two days. You can also post ideas and bug reports in the app (Profile → Feedback Board).

Signing in

I didn't get the 6-digit code

Check your spam or junk folder for an email from noreply@geklearning.com. Codes can take a minute; you can ask for a new one after 60 seconds. Each code works only once and expires after a while.

I forgot my password

On the sign-in screen, tap Forgot password?. We'll email you a code to set a new one.

I signed in with Apple and with email, and see two different accounts

Each sign-in method makes its own account unless you used the same one both times. Sign in the way you first signed up. If you're stuck, email us from the address you used.

gek Pro

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → gek, then Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep gek Pro until the end of the period you paid for.

I paid but the app doesn't show gek Pro

Open gek's Settings and tap Restore purchases, signed in to the same Apple ID you paid with.

Can I get a refund?

App Store payments go through Apple, so refunds do too: request one at reportaproblem.apple.com.

Clips

A clip won't play, or its subtitles are wrong

Tap the flag at the top right of the video and pick what's wrong (incorrect transcript, bad translation, bad clip, unavailable on YouTube). Reports help us fix or remove clips quickly.

I made a video in gek and want it removed

Email us the clip's YouTube link from your channel's contact address, and we'll take it down.

Your account and data

How do I delete my account?

In the app: Profile → Settings → Delete Account. This deletes your account and all your data at once. It doesn't cancel an App Store subscription; cancel that in your iPhone's Settings (see above). See our Privacy Policy for details.